Frequently Asked Questions

Find answers to common questions below. If you have a question that is not answered in the FAQ, post your question to the moderated Forums or send it directly to our support team with the Contact Form.
First you should feel free to sample any of the free lessons on the site. This will give you a feel for the immersive nature of the learning system. The next step is to register on the site. There is no cost at all to register. You will not be asked for a credit card or any other payment option to register. After that it is just a matter of choosing the courses you are interested in.
Access Codes allow you to add a course to your personal library. Click one of the "Redeem Access Code" buttons that are in several places on the site. Enter your access code and follow the steps to see what it is redeemable for and to do the redeem.
Yes, in many cases you can give your Access Code to someone else. It is important to note that each Access Code can only be redeemed once so if you give it away you will not be able to use it yourself.

We want to make sure all MartialSkill University students have good video performance. The videos themselves are hosted on a major international video network with many distributed servers that can handle large numbers of viewers at the same time. On rare occasions there have been temporary regional outages but in most cases video buffering will be related to local PC or network issues. Sometimes it can be your Internet Service Provider (ISP) that is having issues. Even though you may be having good results with other major video sites such as YouTube, it may still be a localized issue as the ISP will have different connections to different primary data pipelines.

If the video issues don’t clear up after a day or so, it is best to first double-check all of your local network connections and settings to confirm that everything is working well. If that doesn’t help please contact support and we will help narrow down the issue. Include your system type (PC or Mac), your browser type and version, your type of network connection, and the city/state you are accessing the lessons from. It may be necessary to run a Trace Route and we’ll help you with that process. We’ll use the information to find the source of the issue and how it can best be solved.

If you purchase a lesson/course at a premium using the pay-per-class method, they will remain in your library indefinitely.
Questions posted in the MartialSkill University forums will not appear until AFTER they have been answered by a MartialSkill University instructor. Please be patient and do not post your question twice.